Through customer interviews and customer data analytics, it became apparent to me that the opportunity existed for this SaaS cloud based Point of Sale software business to be able to offer their customer business owners a real-time status reporting tool to have reports and analytics wherever and whenever they wanted it.
Prioritize building this product add-on that could then be a PLG, value add or differentiator during deal discussions.
Collate the data sources, scope out the project, hold developer meetings, supply mock-ups for UX team, project manage the build, create marketing collateral. Launch and measure.
Adoption was almost immediate with 78% of existing customers using their instance within the first month. New prospect signings showed a direct impact in shorter time to close sales, and NPS increased to a record rating shortly post launch.
As part of the company growth objectives, a customer focused PLG product was scoped out using market and customer feedback.
To work closely with the product managers in taking this product to market from a market fit and marketing viewpoint as well as communication, information and education assets both internally and externally to customers and prospects.
Create a multi layered clear communication launch for this advanced analytics customer behavior monitoring software based on the buying behaviors of our customer's customers. Launch and measure.
100% of the customer trial group purchased this addition within the first 3 weeks of launch. Product became a crucial sales driver tool with sales reaching and exceeding projected targets.